bq44 Terms and Conditions

1. Introduction and Acceptance

These terms and conditions ("Terms") govern the use of the bq44 platform and all its services. By accessing the bq44 website, opening an account, or using any service, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an integral part of these Terms.

bq44 reserves the right to amend these Terms at any time without notice. If you continue to use the services after amended Terms are published on the website, you are considered to have accepted the amended Terms. Please visit this page regularly.

2. Eligibility and Age Requirement

The following eligibility criteria are mandatory to open an account and use services on bq44:

• You must be at least 21 years old.
• You must be a resident of an area where the use of online gaming services is not legally prohibited.
• You may only have one account on bq44.
• Opening multiple accounts is strictly prohibited and if discovered, both accounts will be closed.

Minors (those under 21 years of age) are strictly prohibited from opening an account or using the services. If an adult allows a minor to use their account or device, that adult will be fully responsible.

3. Account Registration and Security

3.1 Registration Process

At the time of account registration, you must provide accurate, complete and up-to-date information. If false or incomplete information is provided, bq44 may suspend or cancel your account at any time and any deposited funds may be forfeited.

3.2 Identity Verification

bq44 reserves the right to verify your identity at any time. This process may require a national identity card, passport or other government-issued documents. Withdrawal requests may be held pending until verification is complete.

3.3 Account Security

It is entirely your responsibility to keep your username and password confidential. Please notify our support team immediately of any unauthorized access to your account. You will be responsible for all activity carried out from your account.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on bq44 is ৳100 (for each method). Accepted payment methods are: bKash, Nagad, Rocket and Upay. Please ensure you provide accurate transaction details at the time of deposit. bq44 is not responsible for any issues caused by incorrect information.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 30 minutes to 3 hours to process. However, this time may be longer if an identity verification process is ongoing.

• Withdrawals can only be made using the same method used for the deposit.
• Withdrawal requests may be declined if bonus requirements have not been met.
• bq44 reserves the right to hold withdrawals if fraud is suspected.

4.3 Account Balance

Funds held in an account do not earn any interest or profit. For accounts that remain inactive for an extended period, bq44 may take action in accordance with its specific policy.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members on bq44 will receive a 120% bonus on their first deposit up to a maximum of ৳20,000. The following conditions apply to receive this bonus:

• The wagering requirement to use the bonus is 15x (15 times the bonus amount).
• Not all games can be played with bonus funds — certain games may be excluded.
• Wagering must be completed within the set time limit to receive the bonus.
• Only one welcome bonus applies per person or household.

5.2 General Bonus Terms

Bonus offers apply only to a single valid account. If evidence of bonus abuse (bonus arbitrage, fake accounts, etc.) is found, bq44 reserves the right to cancel the bonus and any winnings and to close the account. Terms related to VIP cashback and other promotions will be detailed on the relevant offer page.

6. Betting and Gaming Rules

6.1 Bet Acceptance

bq44 reserves the right to accept or decline any bet. Bets placed taking advantage of odds or prices offered at abnormal values due to a technical error will be voided. bq44's decision will be considered final.

6.2 Prohibited Activities

The following activities are strictly prohibited:

• Any form of cheating, fraud or use of unauthorized software.
• Attempting to earn bonuses using multiple accounts.
• Any attempt to influence game outcomes.
• Money laundering or illegal financial activities.
• Misconduct or harassment toward other users.

6.3 Technical Issues

If a game is interrupted due to server or network issues, bq44 will resolve the matter in accordance with its specific policy. In all cases, the data recorded on the server will be considered final.

7. Responsible Gaming

bq44 is deeply committed to responsible gaming. We believe that gambling should be a form of entertainment and never a source of financial problems.

• The option to set deposit and bet limits is available on our platform.
• A voluntary self-exclusion facility is available.
• If signs of gaming addiction are observed, our support team will provide assistance.

Visit our Responsible Gaming page for more details.

8. Privacy and Data Protection

bq44 uses SSL encryption and modern security technology to protect your personal information. Please read our Privacy Policy to learn in detail how your information is collected, stored and used.

bq44 will never ask for your payment information (card numbers, mobile banking PIN, etc.) via email or chat. Any such communication may be a fraud attempt.

9. Intellectual Property and Content Rights

All content published on the bq44 website — logos, graphics, text, software and design — is the intellectual property of bq44 or the relevant licensor. Copying, distributing or modifying this content for any purpose other than personal use is strictly prohibited.

Intellectual property related to game software belongs to Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt and other relevant providers.

10. Account Suspension and Cancellation

10.1 bq44's Authority

bq44 may suspend or permanently cancel an account without notice in the following circumstances:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Evidence of fraud or dishonest activity.
• Conducting unauthorized or illegal activities.

10.2 User's Authority

You may request account closure at any time through our support team. Any pending bonus-related matters will be resolved before the account is closed.

11. Limitation of Liability

bq44 accepts no liability for the following:

• Games or transactions being interrupted due to internet disconnection or technical issues.
• Issues caused by third-party software or payment service providers.
• Unexpected technical failures or issues during system maintenance.
• Loss resulting from sharing your account details with others.

bq44's total liability will be limited to the maximum amount permitted under applicable law.

12. Dispute Resolution

In the event of any dispute or complaint, please contact our customer service team first. Our support team is available 24/7 to assist in Bengali via live chat.

After a complaint is submitted, bq44 will review it within a reasonable time and communicate its decision. Data stored on the server will be considered the final evidence in any decision. bq44's decision regarding a complaint will be final and binding.

13. Applicable Law

These Terms will be governed and interpreted in accordance with the relevant applicable law. Even if any clause of these Terms is found to be invalid or unlawful, the remaining clauses will remain fully in effect.

The Bengali version of these Terms is the original version. In the event of any linguistic ambiguity, the Bengali version will take precedence.

14. Contact

If you have any questions or complaints about these Terms, please contact us:

• Live Chat: 24/7 Bengali support — via the chat option on our website.
• Email: [email protected]

Our team is always ready to respond to your queries promptly.