bq44 Privacy Policy

bq44 collects the following types of information in order to provide its services:

1.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• National ID card or passport number (for identity verification where applicable)

1.2 Financial Information

• Mobile banking account number (bKash / Nagad / Rocket / Upay)
• Deposit and withdrawal history
• Transaction amounts and timestamps

We do not store any credit card or debit card information. All payments are processed through bKash, Nagad, Rocket, and Upay.

1.3 Technical and Usage Information

• IP address and device information
• Browser type and version
• Operating system
• Page visit history and duration
• Cookie and session data
• Betting and gaming activity logs

We collect and use your information for the following purposes:

1. Account management: To create, verify, and maintain your bq44 account.
2. Identity verification: To ensure security and confirm the required age (21+).
3. Financial transactions: To process deposits and withdrawals.
4. Customer support: To help resolve your questions and issues.
5. Security and fraud prevention: To detect and prevent fraudulent activity.
6. Service improvement: To analyse and improve the user experience.
7. Responsible gaming: To identify excessive betting and provide support.
8. Relevant notifications: To inform you about service changes, promotional offers, or important updates.

bq44 uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser.

3.1 Types of cookies

• Essential cookies: Required for the core functions of the site, such as maintaining login sessions.
• Functional cookies: To remember your preferences, such as language selection.
• Analytics cookies: To analyse user behaviour and improve services.
• Security cookies: To prevent fraud and unauthorised access.

3.2 Cookie controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may mean some features of the platform are no longer available to you.

bq44 may share your personal information with third parties in limited circumstances. Those circumstances are described below:

4.1 Service provider partners

We work with trusted third parties for payment processing, technology services, and game delivery. These partners are required to comply with our privacy policy.

4.2 Legal obligations

We may disclose information in response to a court order, legal process, or a valid request from a government authority.

4.3 Fraud prevention

Information may be provided to relevant authorities to prevent fraud, money laundering, or other illegal activity.

4.4 What we do not do

• We do not sell your information to third parties.
• We do not disclose your information for advertising purposes.
• We do not transfer your information for marketing purposes without your consent.

To ensure the security of your information, bq44 follows internationally recognised security technologies and practices:

• SSL encryption (TLS 1.3): All data transmissions are carried out through encrypted channels.
• Two-factor authentication (2FA): An additional security layer is added to your account.
• Encrypted data storage: All sensitive information stored is kept in an encrypted state.
• Regular security audits: Our systems are regularly audited by third parties.
• Firewall and anti-fraud technology: Active monitoring to prevent unauthorised access and fraud.
• Staff training: Only authorised personnel can access your information.

bq44 retains your personal information only for as long as necessary. The following policy applies to retention periods:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a specified period for legal, audit, or regulatory reasons.
• Transaction records: Financial transaction information may be retained for an extended period in accordance with applicable legal obligations.
• Deletion requests: You may contact us to request deletion of any information. However, some information may not be possible to delete due to legal obligations.

As a user of bq44, you have the following rights:

1. Right of access: You may request to know what information we hold about you.
2. Right to rectification: If your information is inaccurate, you may request a correction.
3. Right to erasure: Subject to legal obligations, you may request that your information be deleted.
4. Right to restrict processing: In certain circumstances, you may request that the processing of your information be limited.
5. Right to portability: You may request your information in a structured format.
6. Right to object: You may object to certain types of processing of your information.

To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected].

bq44 is an adult platform. Only those aged 21 or above may register and participate on this platform.

• We do not intentionally collect information from those under the age of 21.
• Age is verified at the time of registration.
• If it is found that a minor has registered using false information, that account will be closed immediately and all information will be deleted.

The bq44 platform has integrations with various third-party service providers, such as game developers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) and payment providers (bKash, Nagad, Rocket, Upay).

These third-party services have their own privacy policies. We are not responsible for the privacy practices of these third parties and encourage users to review those policies.

bq44 may operate servers in Bangladesh and other countries. If your information is transferred outside Bangladesh, we ensure that an adequate level of data protection exists in that country and that the transfer is consistent with this Privacy Policy.

bq44 may update this Privacy Policy from time to time. If changes are made, we will:

• Update the "Last updated" date at the top of this page.
• Notify users by email in the case of significant changes.
• Your continued use of the platform after any changes will be considered as your acceptance of the revised policy.

We therefore recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We generally aim to respond to your request within 24 hours. Complex matters may take a little longer, but we are committed to responding as quickly as possible.